Refund policy

Refund & Return Policy

**Last updated: October 8, 2026**

Thank you for shopping with **Teachvella**. Because our products are made to order through our print-on-demand production partners, we have specific policies regarding returns, refunds, replacements, and order issues.

By placing an order with Teachvella, you agree to the terms below.

1. Print-on-Demand Products

Our products are made specifically for you after your order is placed. Because of this, we generally **do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or ordering the wrong product**.

Please carefully review the product description, size chart, color, and order details before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We want you to receive your order in perfect condition.

If your item arrives:

* Damaged
* Defective
* Misprinted
* Incorrectly printed
* Different from the product you ordered
* Missing from your order

please contact us within **7 days of delivery**.

Send us:

* Your order number
* A clear description of the problem
* Clear photographs of the product and packaging
* Any other information we may reasonably need to investigate the issue

Please do not return the item before contacting us and receiving instructions.

If the issue is confirmed to be our responsibility or a production/shipping error, we may provide a **replacement or refund**, depending on the circumstances.

3. Wrong Size or Incorrect Product Selected by Customer

Please check our size chart carefully before ordering.

If you selected the wrong size, color, design, or product, we generally cannot provide a refund or replacement because our products are made to order.

However, if you believe there is an exceptional circumstance, please contact us and we will review your request.

4. Change of Mind

Because our products are made specifically after an order is placed, we generally **do not accept cancellations, returns, or refunds simply because you changed your mind** after the order has entered production.

If you need to cancel an order, contact us as soon as possible after placing it. We will review the request, but cancellation cannot be guaranteed once production has started.

 5. Personalized or Custom Products

Personalized or custom-made products cannot generally be returned or refunded unless they arrive damaged, defective, or incorrectly produced.

Please carefully review any personalization details before placing your order.

6. Lost or Delayed Packages

Once your order has been shipped, delivery times may be affected by the carrier, customs, weather, holidays, or other circumstances outside our control.

If your package appears to be delayed or lost, please contact us so that we can investigate the shipment.

If a package is confirmed as lost in transit, we will review the situation and determine whether a replacement or refund is available under the applicable circumstances.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, we may be able to arrange reshipment at the customer's expense, depending on the circumstances.

Please contact us as soon as possible if you notice an error in your shipping address.

8. Exchanges

Because our products are made to order, we generally do not offer direct exchanges for size, color, or style preferences.

If your product is defective, damaged, or incorrectly produced, please contact us so we can review the issue and provide an appropriate solution.

9. Refunds

If your refund is approved, the refund will normally be issued to the **original payment method** used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, credit-card provider, payment processor, or other financial institution.

We will notify you once your refund has been processed.

10. Sale Items

Unless otherwise required by applicable law, sale or promotional items are subject to the same return and refund rules described in this policy.

Discounts and promotional offers do not change our policy regarding defective, damaged, or incorrectly fulfilled products.

11. Returns

Do not send products back to us without first contacting our customer support team and receiving return instructions.

If a return is specifically approved, we will provide instructions regarding where and how the item should be returned.

The customer may be responsible for return shipping costs where the return is not related to a defective, damaged, or incorrectly fulfilled order, subject to applicable law.

12. EU and Other Consumer Rights

If you are located in the European Union, United Kingdom, or another jurisdiction that provides mandatory consumer cancellation, return, refund, or other statutory rights, those rights are **not excluded or limited by this policy**.

Where applicable law gives you rights that are more favorable than the terms stated here, those legal rights will apply.

Certain made-to-order or personalized products may be excluded from cancellation rights where permitted by applicable law.

13. How to Contact Us

If you have a question about a refund, return, replacement, damaged product, or order issue, please contact us before sending anything back.

**Email:** [ai21c221waqar@gmail.com](mailto:ai21c221waqar@gmail.com)

Please include your **order number** in your message so we can assist you more quickly.

Our Goal

At Teachvella, customer satisfaction is important to us. If there is a genuine problem with your order, please contact us and give us the opportunity to make it right.

We will review each issue fairly and provide an appropriate solution in accordance with our policies and applicable consumer laws.